Refund policy

We offer a 14-day return policy: you have 14 days after receiving your item to request a return — whether it was bought at full price or on offer.

To be eligible, your item must be unworn or unused, with tags, in its original packaging, with your order number as proof of purchase.

To start a return, email support@flipbuy.co.uk. If your return is accepted, we'll confirm the return address and instructions. Items sent back without first requesting a return cannot be accepted. Unless the item is faulty or incorrect, return postage is paid by the customer. We recommend a tracked service.

Damages and issues: Inspect your order on arrival and contact us straight away if an item is defective, damaged, or not what you ordered. We'll make it right at no cost to you, including return postage where needed.

Non-returnable items: For hygiene and legal reasons we cannot accept returns of: underwear and swimwear where the hygiene seal, liner or tags have been removed; cosmetics, skincare and personal care items once opened; pierced jewellery once unsealed; personalised or custom-made items; perishable goods; and gift cards.

Exchanges: Return the item you have and place a new order once your return is accepted.

UK & EU 14-day cooling-off period: In line with UK and EU consumer law, you may cancel your order within 14 days of receiving it, for any reason.

Refunds: Approved refunds go to your original payment method within 10 business days. None of the above affects your statutory rights.